1. Refund Eligibility

We want you to be completely satisfied with your Xtreamo experience. We offer a 7-Day Money-Back Guarantee for all new subscriptions. If you experience persistent technical issues that our support team cannot resolve within the first 7 days of your purchase, you are eligible for a full refund.

To be eligible, you must have first contacted our support team and allowed them a reasonable opportunity (at least 48 hours) to assist you with your setup or connectivity issues.

2. Refund Process

To request a refund, follow these steps:

1. Send an email to contact@xtreamo.com or contact us via WhatsApp within the 7-day window.
2. Include your registered email address, username, and payment transaction ID.
3. Provide a brief explanation of the technical issue you are experiencing.
4. Our billing team will review the request and respond within 24 hours.

3. Refund Timeline

Once your refund is approved, the funds will be reversed back to your original payment method. The timeline for the funds to reflect in your account depends on your payment provider:

• Credit/Debit Cards: 5-7 business days.
• PayPal: 1-3 business days.
• Cryptocurrency: Handled on a case-by-case basis; network fees are non-refundable.

4. Non-Refundable Items

The following are completely non-refundable:

• Trial accounts or short-term passes (less than 1 month).
• Service usage beyond the initial 7-day guarantee period. We do not offer prorated refunds for partial months of service.
• Special promotional offers where it was explicitly stated that all sales are final.

5. Cancellation vs Refund

Please note that canceling your subscription is different from receiving a refund. Canceling prevents future renewals and billing, allowing you to use the service until your current paid period expires. A refund immediately terminates your access and reverses the transaction.

6. Conditions for Refund Denial

We reserve the right to deny refund requests under the following circumstances:

• The request is made after the 7-day guarantee period has expired.
• The account was suspended or banned for violating our Terms of Service (e.g., sharing the subscription, restreaming).
• The user is experiencing issues due to their own hardware limitations, local ISP blocking, or insufficient internet speeds (minimum 15 Mbps required).
• Abusive or offensive behavior toward our customer support staff.

7. Subscription Cancellation

If you are past the refund period, you may cancel your service at any time to prevent future billing. You can do this by contacting support or managing your subscription through your payment gateway portal. Your service will remain active until the end of your paid billing cycle.

8. Special Cases

In the rare event of a severe, prolonged network outage extending beyond 48 hours, management may, at its sole discretion, offer service extensions, account credits, or partial refunds to affected users, regardless of the 7-day window.

9. Dispute Resolution

If you open a chargeback or dispute with your bank or PayPal without contacting us first, your account will be permanently banned. We kindly ask that you reach out to our team first to resolve any issues amicably.

10. Contact Support

To initiate a refund request or if you need assistance configuring your device, please contact us immediately:

Email: contact@xtreamo.com